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Learn more about Telephone Services at UMC

Description

UMC Operates a Cisco IP Based Telephone System. IP phones reside on the campus LAN. Campus locations with analog phones are converted into IP at the nearest switch location. The campus WAN is used to avoid toll for metro area long distance calls. Local Qwest trunks carry outgoing local & other long distance traffic as well as incoming calls. Traffic will alternate to either the WAN or Qwest trunks in the event the other fails.

Services offered include Voicemail, Fax server, automated reporting, caller ID & more. For a list of phone features see most commonly used features.

Safety Features

• 911
  • When 911 is called from any phone on campus the call is routed to the 911 emergency center in Crookston.
  • All 911 calls are immediately reported to campus security as they are made.
• Caller ID in & outgoing
• Power backup at the Call Manager hub & battery backup at many switch closets
• Failover to redundant calling trunks

Efficiency advantages

• Allows the campus to maintain a single telecommunications infrastructure. Computers & telephone share the same cable & switch infrastructure.
• Automated billing & reporting
• No toll for calls to Metro area codes
• Browser based management of hardware & software

Reports Sent to Users

• Call detail record sent to budget authority/supervisors monthly
• 911 report sent to campus security monthly
• Cross charge billing sent to the Business Office & budget authorities monthly
• Other reports available on request
   

User Charges

Long Distance:

• Intrastate: .06/minute
• Interstate: .054/minute
• Twin Cities Metro Area Area Codes: No charge

Per extension charge: $20/month